Department of Human Services Multi-Service Center | Klamath Falls hero imageDepartment of Human Services Multi-Service Center | Klamath Falls hero image
The collaborative process and level of principal involvement through the entire project is a true sign of TVA's dedication. Justin Hurley Braswell, Chief Strategy Officer, Rubicon Investments
Department of Human Services Multi-Service Center | Klamath Falls slideshow image
Department of Human Services Multi-Service Center | Klamath Falls slideshow image
Department of Human Services Multi-Service Center | Klamath Falls slideshow image
Department of Human Services Multi-Service Center | Klamath Falls slideshow image
Department of Human Services Multi-Service Center | Klamath Falls slideshow image
Department of Human Services Multi-Service Center | Klamath Falls

Department of Human Services Multi‑Service Center | Klamath Falls

Designed with client care, staff efficiency, and lean design as guiding principles.

Situated on a former lumber company site, the new facility for Oregon’s DHS will be a three-story office building that co-locates three separate departments providing services for the City of Klamath Falls community: Child Welfare, Self Sufficiency, and Aging & People with Disabilities. When complete, the complex will provide office and administrative work environments for over 300 staff.

Program requirements are unique to each department, so early visioning exercises helped the design team plan the building to maximize efficiency, adaptability, and function. Security concerns also impacted many design decisions, taking into account issues such as visual and auditory privacy, accessibility, and information flow. Offices for District 11 management staff, as well as a conference and training center, were included in the program.

Critical to the success of the project was the desire to make the facility feel as welcoming and friendly as possible. The decision to maximize views and natural light, and provide clear circulation paths throughout the building, helps users navigate easily and communicates a welcome feeling.

Client
Department of Human Services
Location
Klamath Falls, Oregon
Date
In progress
Size
90,000 sq ft
Sustainability
LEED Gold Target
Mandy Butler, Nick Williams, Pam Saftler, Aaron Cook, Susan Hargrave, Aaron Vanderpool, Richard Rapp, John Gonzales